Development of a Community Complaint Information System to Support the Realization of a Smart Village in Sibetan

  • I Gede Juliana Eka Putra Universitas Primakara
  • I Made Wahyu Baskara Universitas Primakara
DOI: https://doi.org/10.59356/smart-techno.v7i1.124
Keywords: Information System, Digital Village, Community Complaints, Website, Waterfall

Abstract

A computerized (digital) village is one of the key initiatives introduced by public authorities to support the sustainable development of rural areas across the Republic of Indonesia. One of the primary objectives of a Digital Village is to disseminate information rapidly, accurately, and efficiently to local communities while promoting transparency and public participation. Sibetan Village is among those committed to becoming a digital village through the integration of information and communication technologies into its governance systems. However, in developing a local complaints website, the testing process must strictly adhere to the village’s expected quality standards to ensure usability, reliability, and effectiveness. Villages are widely encouraged to leverage data-driven innovations to enhance administrative processes, improve public service delivery, and foster inclusive community engagement. In Sibetan, one such initiative is the development of a web-based Regional Complaints Information System, designed to facilitate the submission of inquiries and complaints from the public, enabling faster responses by village authorities. The system was designed using the Waterfall method to accommodate user requirements. The outcome of this research is the user interface design of the Sibetan Village community complaints website.

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Published
2025-03-04
How to Cite
Juliana Eka Putra, I. G., & I Made Wahyu Baskara. (2025). Development of a Community Complaint Information System to Support the Realization of a Smart Village in Sibetan. Smart Techno (Smart Technology, Informatics and Technopreneurship), 7(1), 29-37. https://doi.org/10.59356/smart-techno.v7i1.124
Issue
Vol. 7 No. 1 (2025)
Section
Articles

Copyright (c) 2025 I Gede Juliana Eka Putra

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